“Work for your smile” is a unique guiding principle in GMO-Z.com RUNSYSTEM’s journey of competition on the ocean. ”You” in this slogan means employees, partners, and customers of the company.
The company’s team is ready to implement the T+8 formula (replying to customer emails within 8 hours of receiving the email) or 100+1 (completing tasks beyond customer expectations) …. All these efforts are made to bring satisfaction and smiles.
In addition to the three usual elements of competition for businesses, Quality – Cost – Delivery, GMO-Z.com RUNSYSTEM emphasizes the Emotions factor because satisfied customers will have a long-term attachment.
That is why some customers have been loyal to GMO throughout the journey of building and development. Every year, representatives from Mitsubishi Electric Software (Japan) write handwritten letters to the company to express their trust and gratitude to the GMO-Z.com RUNSYSTEM team for supporting the development of the intelligent home control system HEMS integrated with electrical devices, serving the energy circulation model of the building. Over 11 years of companionship, GMO-Z.com RUNSYSTEM has significantly contributed to the success of Mitsubishi’s technology projects.
Investing in R&D activities to improve the digital transformation ecosystem that meets every business need; implementing the T+8 formula (replying to customer emails within 8 hours of receiving the email), or 100+1 (completing tasks beyond customer expectations) …. All the efforts of GMO-Z.com RUNSYSTEM members are aimed at one common goal: to bring satisfaction and smiles.
GMO-Z.com RUNSYSTEM is a company participating in implementing many large projects like Internet Banking applications and digital platforms for MB Bank. Accordingly, Ms. Tuong Thi Anh Tuyet, Digital Banking Division – MB Bank, gratefully shared: “I am delighted with the professionalism and dedicated working attitude of the GMO team. You have made many positive and effective suggestions, helping MB Bank improve its products and enhance customer experience during the digital transformation.”
Thanks to the appreciation of customers, GMO has gained additional motivation to make more products and services that bring optimal value to customers. Therefore, throughout the journey of competition on the ocean, GMO-Z.com RUNSYSTEM’s products confidently surpass many domestic and international competitors in terms of quality. For example, SmartOCR and SmartRPA, when implemented in the Japanese market, are highly valued compared to similar products from Japanese companies.
“I still remember the sharing of Mr. Watanabe – Director of GMO Ad Marketing, about SmartRPA when applied to business operations: ‘The biggest benefit is the significant reduction in personnel for reporting. The cost incurred from automation by robots is also lower than labor costs. The interface is intuitive and easy to use, allowing for modifications and convenient instructions for new employees. Therefore, we decided to switch to using SmartRPA instead of the other RPA products we were using.” These heartfelt words truly motivated us to improve our products and bring them to conquer more major markets,” shared Mr. Nguyễn Tấn Minh – Deputy Chief Executive Officer of the company.
Let’s look back at the 18-year journey of working for smiles and competing on the ocean of GMO-Z.com RUNSYSTEM through the article “Competing on the ocean with a high-quality product ecosystem,” through an interview with Mr. Nguyen Tan Minh, published on Vietnamnet.vn on September 4, 2023.
For the full article about GMO-Z.com RUNSYSTEM’s journey of competition on the ocean, click HERE.
To see more other articles about GMO, click HERE.